Terms & Conditions

Last updated: 1 January 2026

These Terms & Conditions govern your use of the services provided by Worlds Travel LLC through our 24/7 helpline (0808 501 0080), our email (contact@worldstravel.co.uk), and our website worldstravel.co.uk. By contacting us or booking through us, you agree to these terms.

1. About us

Worlds Travel LLC is an independent travel agency We arrange and issue air tickets on behalf of airlines as an independent agency. We are not an airline. We do not own aircraft, we do not operate flights, we do not set airline fare rules, and we are not responsible for the operational performance of any airline.

2. Our role

We act as an agent in the sale of airline tickets and related travel services. Your contract for the actual carriage (the flight itself) is with the operating airline and is governed by that airline’s Conditions of Carriage. Our contract with you is limited to the booking, ticketing, and post-booking support services we provide.

3. Bookings and fare rules

When you make a booking through us:

1. The airline’s published fare rules apply to your ticket. These rules govern changes, cancellations, refunds, baggage, and other conditions.
2. Before you authorise payment, our agent will disclose the total price, any applicable service fee, and the core fare rules in plain English.
3. Once the ticket is issued, the airline’s rules take precedence. We cannot change an airline’s fare rules.
4. You are responsible for providing accurate passenger details. Tickets issued with incorrect information may be subject to airline correction fees or, in some cases, may be invalid for travel.

4. Service fees

Service fees may apply to bookings, changes, cancellations, name corrections, upgrades, and other post-ticketing services. Any fee will be disclosed to you before you authorise payment. Our service fees are separate from, and in addition to, any fees the airline may impose. You may always decline and end the call at no cost if the total price is not acceptable.

5. Pricing accuracy

Airline fares and seat availability change in real time. The quote provided by our agent reflects the fare available at the moment of quotation. If there is a fare change between quotation and ticketing (for example, due to inventory movement), we will inform you before ticketing and obtain fresh authorisation.

6. Payment

Payment is taken at the time of ticket issuance via major credit or debit card through PCI-compliant channels. All transactions are in pounds sterling (£) unless otherwise stated. Currency conversion, if any, is performed by your card issuer.

7. Travel documents and travel requirements

It is the passenger’s responsibility to ensure they hold valid travel documents — passport, visas, transit permits, health certificates, and any other documentation required by the countries of origin, transit, and destination. We may provide general guidance but we are not a substitute for an official consular or government source. Worlds Travel LLC is not liable for denied boarding or entry caused by insufficient travel documentation.

8. Changes and cancellations

Any change or cancellation request is subject to the airline’s fare rules plus any applicable Worlds Travel service fee. See our Changes, Cancellations, and Refund Policy pages for details.

9. Airline-initiated changes

Airlines occasionally make schedule changes, equipment changes, or cancellations. These are governed by the airline’s policies. We will pass on information from the airline and help you navigate rebooking or refund options, but we are not responsible for airline-initiated disruptions, delays, or cancellations.

10. Limitation of liability

Worlds Travel LLC’s liability as a booking agent is limited to acts or omissions in the performance of our agency services. We are not liable for:

• The operational performance of any airline (delays, cancellations, lost baggage, service on board, etc.).
• Weather, strikes, governmental actions, pandemics, acts of war, or other force majeure events.
• Losses resulting from a passenger’s failure to meet travel-document requirements.
• Indirect, consequential, or incidental damages.

Nothing in these terms excludes liability that cannot lawfully be excluded under UK consumer law, including the Consumer Rights Act 2015.

11. Travel insurance

We strongly recommend that every passenger take out appropriate travel insurance covering cancellation, medical emergencies, lost luggage, and other travel risks. Worlds Travel LLC does not sell travel insurance; insurance decisions are the passenger’s responsibility.

12. Use of our website

Our website and its content are provided for general information. We take care to ensure accuracy but do not warrant that all content is error-free or always up-to-date. Pricing quoted on the website, if any, is indicative only; final prices are confirmed by our agent at the time of booking.

13. Intellectual property

All content on worldstravel.co.uk — including logos, text, graphics, and code — is the property of Worlds Travel LLC / Worlds Travel LLC or its licensors and is protected by applicable intellectual-property laws. Airline names and logos referenced on our site are the trademarks of their respective owners; mention of such marks does not imply endorsement by the airline.

14. Complaints and dispute resolution

If you have a complaint, please contact us first at contact@worldstravel.co.uk or 0808 501 0080. We will acknowledge your complaint within 5 business days and aim to resolve it within 28 days. If you are not satisfied with our resolution, you may pursue dispute resolution through available UK consumer-protection channels.

15. Governing law

These Terms are governed by the laws of England and Wales. Any dispute arising out of or relating to these Terms or our services shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

16. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date at the top reflects the latest revision. Continued use of our services after an update constitutes acceptance of the revised Terms.

17. Contact